Policy Content

Paper Moon Online Store Policy

Customer Satisfaction

At Paper Moon, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges

If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. All items must be returned with its original packaging and must be in as good shape as when received. All clothing must have original tags still attached to be eligible for return. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.
Please follow these three easy steps to return your item for return or exchange.

  1. Print and complete this Return Merchandise Authorization Form as best as possible.
  2. Call 775-827-9933 and speak with one of our friendly Customer Service professionals to receive a Return Merchandise Authorization (RMA) number.
  3. Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include the top half of your RMA form in the box. Send it back to us, postage paid, using the shipping label on the bottom half of the RMA form.

Please allow a minimum of 14 days for us to receive and process your return. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).

Our Guarantee

All items purchased from PaperMoonStores.com are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don’t like it or it’s not what you expected, simply return it and we will credit your credit card. We do not want you to have to keep
anything from the PaperMoonStores.com with which you are not completely satisfied. All items must be returned with its original packaging and must be in as good shape as when received. All clothing must have original tags still attached to be eligible for return.

Security

At Paper Moon, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Paper Moon, Inc. is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy

At Paper Moon, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Contact Us

If your question or comment is relative to PaperMoonStores.com order, call 775.827.9933 and speak with one of our friendly Customer Service professionals or email us at info@papermoonstores.com.

How to Order

Ordering online from the Paper Moon Online store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total dollar amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders

You can also contact our Customer Service department if you would like to order directly. The Customer Service department is open Monday

Pricing, Payment & Sales Tax

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for
online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping.

Shipping

At PaperMoonStores.com, most orders ship out from our warehouse standard UPS Ground within 3 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. UPS will not deliver to P.O. Boxes.

Terms Of Use

This Web site is operated by Paper Moon. All inquiries may be directed to: Paper Moon 550 W. Plumb Lane Reno, Nevada 89509
United States of America
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the PaperMoonStores.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the PaperMoonStores.com Web site.
These Terms and Conditions May Change
Paper Moon reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the PaperMoonStores.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

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